Shipping Policy

Jodarian Fashion and Design

Effective Date: 1 January 2026

Jodarian Fashion and Design is committed to delivering high-quality fashion products to our customers in a timely, safe, and reliable manner. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Coverage

We currently offer shipping services:

• Within Lusaka

• Across Zambia

• International shipping (on request and subject to confirmation)

2. Order Processing Time

• All orders are processed after full payment confirmation.

• Ready-made items are processed within 1–3 business days.

• Custom-made items (suits, uniforms, tailored clothing) are processed according to the agreed production timeline, which typically ranges from 7–21 business days, depending on the design and quantity.

Customers will be notified once their order is ready for dispatch.

3. Shipping Methods

We use the following delivery options:

• Local courier services

• Bus or cargo services (for selected towns)

• Customer-arranged pickup (upon request)

• International courier services (for overseas orders)

The choice of shipping method depends on customer preference, destination, and urgency.

4. Shipping Costs

• Shipping costs are not included in the product price unless stated otherwise.

• Shipping fees are calculated based on:

  • Delivery location

  • Package size and weight

  • Selected shipping method

  • And the value of the item

Customers will be informed of the exact shipping cost before dispatch.

5. Delivery Timeframes

Estimated delivery times after dispatch:

• Lusaka: Same day or 1–2 business days

• Other towns in Zambia: 2–5 business days

• International orders: 7–14 business days (subject to customs clearance)

Please note that delivery times may vary due to factors beyond our control, such as weather conditions, courier delays, or customs processes.

6. Tracking Order

Where available, tracking details will be shared with the customer via:

• Phone call

• WhatsApp

• Email

Tracking availability depends on the courier service used.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information

• Ensuring someone is available to receive the order

• Covering any additional charges due to incorrect address details

Jodarian Fashion and Design will not be liable for delays or losses caused by incorrect customer information.

8. Damaged or Lost Items

• If an item is damaged during transit, customers must notify us within 24 hours of delivery.

• Photographic evidence may be required.

• Lost items will be handled based on the courier’s investigation and policies.

9. Pick-Up Option

Customers may choose to collect their orders from our premises:

• Plot No. 87/544, Lumumba Road, Matero, next to Mellisa Supermarket, Lusaka

Pick-up must be scheduled in advance.

10. International Shipping & Customs

• International customers are responsible for customs duties, taxes, and import charges.

• Jodarian Fashion and Design is not responsible for delays caused by customs authorities.

11. Changes to This Policy

Jodarian Fashion and Design reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting.

12. Contact Information

For shipping-related inquiries, please contact us:

Jodarian Fashion and Design
📍 Plot No. 87/544 Lumumba Road, Matero, Lusaka
📞 Phone: 0978 201 412
📧 Email: info@jodarianfashionanddesign.com
🌐 Website: www.jodarianfashionanddesign.com